A few months ago, I watched ICE agents try to manage a TSA checkpoint they weren't authorized to run. The line didn't move because the line wasn't the problem. I see the same thing in organizations. We add bodies, create new Slack channels, schedule another check-in, and call it a solution. The actual source of the problem sits upstream, untouched, because addressing it is harder or uncomfortable.The difference between solving what's visible and solving what's real is the difference between...

Closing dance floors, invisible AI teams, and the last Action Club I'll ever run. The past two weeks were filled with so much fun and goodness. I went to Austin to spend four days at my favorite conference of the year, the National Speaker Association Influence Conference. Two keynotes that stood out were: My friend Ross Bernstein documenting one year of cancer treatments while maintaining his business Don Yeager, former associate editor of Sports Illustrated, on what makes high performers,...

I've worked remotely since 2002. Led a team of up to 18 people globally, with no Zoom, no cameras on our laptops or phones, and managed to stay and feel connected. So yes...I've got some street cred ;) Here's what two decades of remote work actually taught me: you can optimize all you want, but you need to relentlessly prioritize first. Why it matters: Remote workers tend to work more hours than in-office peers, not because they're more productive, but because the transition doesn't exist....