A client of mine broke her foot. Boot, crutches, six weeks, couldn't drive. Suddenly she had more room for her priorities than she'd had in years. She still couldn't get to them. She needed rides and help, and she waited on whoever had room in their week to give it. Someone else was running her schedule. That's an agency problem. Most prioritization advice treats every stall the same way, try harder, and that only fixes one of three. Why it matters: A priority doesn't rise unless something...

The Sphere, a finished school in Ghana, and one last call for Action Club. We had an epic trip two weeks ago: Vegas with my mom, my brother, and my husband, and the whole point was the Backstreet Boys' 46th sold-out show at The Sphere. Bonus cool: It was a white-out and everyone attending wore white in honor of the 25th anniversary of their Millennium album. I'm not even going to try to describe what The Sphere actually feels like, because there's genuinely nothing to compare it to. I've been...

A few months ago, I watched ICE agents try to manage a TSA checkpoint they weren't authorized to run. The line didn't move because the line wasn't the problem. I see the same thing in organizations. We add bodies, create new Slack channels, schedule another check-in, and call it a solution. The actual source of the problem sits upstream, untouched, because addressing it is harder or uncomfortable.The difference between solving what's visible and solving what's real is the difference between...