Mountains, karaoke, and the Hope Diamond Last week, Kevin and I joined my parents, siblings, and two nieces in Asheville, North Carolina, one of my favorite cities in the country, for our first family vacation since I was a kid. We hiked Catawba Falls with my mom (which included 535 steep steps), roasted s'mores, sang karaoke (for the record, "Islands in the Stream" and "Blame It on the Rain" are much harder than they sound...), played games, and took a ghost tour. Did you know the Hope...

Two weeks, 1,300 people, and one manager who called herself out. The last two weeks were full ones. I had the privilege of working with Delta Air Lines for the fourth time. (Bring on the Biscoff cookies!) The topic was Reclaim Your Workday, and one moment stood out. A manager realized mid-session that she was the problem for her direct reports. Interrupting them, going to their desk, stealing their focus. She said it out loud. In front of her direct report. I applauded her for it. Recognizing...

Notifications aren't on to help you be more productive. They're on to get you to use that tool more. Every alert triggers a dopamine response, your brain starts to like it, and so you leave them all on because that's the default. The default is not a strategy. Why it matters: Every notification, even ignored ones, is a microdecision that contributes to decision fatigue Being reactive feels like responsiveness. It isn't. Your clients and your team feel the difference. Badges, alerts, and...